Return & Refund

At MTervoDesign, we are proud to offer you a wide selection of unique and elegant custom gifts. All the products are made-to-order, so make sure to read our Return and Refund Policy thoroughly

Return Policy

Due to the personalized and made-to-order nature of our products, we do not accept returns, exchanges, or refunds for reasons such as change of mind, incorrect orders, no longer needed, or any reason that is not caused by an error on our part or the shipping carrier.

However, we understand that in certain special circumstances, a refund may be necessary. Therefore, we offer a 100% refund within 24 hours of order placement, provided that the order has not yet entered the production process.

If you wish to request a refund after receiving your order, please contact our support team at support@mtervodesign.com. We will review your request and provide assistance on a case-by-case basis, and only for situations related to an error from our store or the shipping carrier.

Frequently Asked Questions

1. Can I cancel my order?

Yes, you can cancel your order within 2 hours of placing it. Please contact our support team at support@mtervodesign.com with your order details to initiate the cancellation process.

2. What if my order arrives damaged?

In the unlikely event that your order arrives damaged, please contact our support team at support@mtervodesign.com immediately. We will work with you to resolve the issue and ensure that you receive a replacement or a refund, depending on the situation.

If you have any other questions or concerns, please do not hesitate to reach out to our support team at support@mtervodesign.com. We are here to provide you with exceptional service and ensure your satisfaction with our products.

Thank you for choosing MTervoDesign for your unique gifts. We look forward to bringing you joys and happiness