Shipping Policy
At MTervoDesign, we take pride in creating and selling unique custom gifts for any occasion. Each item in our store is made-to-order and features custom designs that are meticulously crafted to perfection. We understand the excitement of receiving your order, and we want to ensure a smooth and transparent shipping process for all our valued customers.
Processing Time
As each item is custom-made, we have a processing time of 7-8 business days. This includes the time required for processing and production of each individual item. We believe in delivering products of the highest quality, and this processing time allows us to give attention to every detail to ensure your order is perfect.
Shipping Time
Once your order has been processed and produced, we will ship it to you promptly. Shipping within the United States typically takes 6-8 days, while international orders may take 9-12 days to arrive at your doorstep. Please note that these shipping times are estimates and may vary depending on your location and any unforeseen circumstances.
Tracking Information
To keep you informed about the status of your order, we will send you a tracking code via email as soon as your order is shipped. This tracking code will allow you to monitor the progress of your package and estimate its arrival date. If you have any questions or concerns regarding the tracking information, please don't hesitate to contact us at contact@mtervodesign.com. Our dedicated customer support team is here to assist you.
FAQ
| Question | Answer |
|---|---|
| How long does it take to process my order? | Our processing time is 7-8 business days, which includes processing and production time for each item. |
| How long will it take for my order to arrive? | Shipping within the United States typically takes 6-8 days, while international orders may take 9-12 days. |
| What happens if my package is lost during transit? | In the rare event of a lost package, we will work with the shipping carrier to resolve the issue and provide a replacement or issue a full refund. |
| How can I track the status of my order? | We will send you a tracking code via email as soon as your order is shipped. You can use this code to track the progress of your package. |
| Who should I contact if I have any questions? | If you have any questions or concerns, please reach out to our customer support team at contact@mtervodesign.com. |